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The Truth About Messaging in Business Management Conversations

He walked into my office and said, “You hurt her feelings last week!”

I looked up from my work with a question mark clearly on my face. Hurt her feelings?

The reference was to a situation where I had actually helped the employee in another department, at least in my view. I served as director of project management and had identified an area where one particularly well-meaning employee was paying the price for the delayed work of other departments. She was absorbing the time

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