Are you the owner of a brand new business? If so, there are certain factors that you need to keep in mind. One of the most important things that will quickly guarantee the success or failure of your business is your reputation – positive or negative – in the area of customer service. If you can quickly gain an excellent repute in this crucial area, you will very likely be able to survive your “make it or break it” first quarter. If not, there is no telling what may happen.
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